WARRANTY POLICY

SEA-CAN CONTAINERS LTD.
Business Number (BN): 802454504
Registry ID: 2016942191
11043 201 St NW, Edmonton, AB T5S 2N3, Canada
Phone: +1 343 454 2501
Email: info@seacancontainersltd.com

1. Overview

SEA-CAN CONTAINERS LTD. is committed to supplying shipping containers that are suitable for their intended purpose and accurately represented at the time of sale.

This Warranty Policy explains the general warranty conditions applicable to containers purchased from SEA-CAN CONTAINERS LTD.

Warranty coverage may vary depending on whether the container is new or used, the product specifications, the condition stated at the time of sale, and the terms included on the customer’s invoice or order confirmation.

2. Warranty Coverage

Where a warranty is expressly provided with a product, SEA-CAN CONTAINERS LTD. warrants that the container will, subject to the terms of this policy, be free from covered defects in materials or workmanship during the applicable warranty period.

The specific warranty period and coverage applicable to a particular container will be determined by the terms stated on the customer’s invoice, quotation, order confirmation, or other written warranty documentation.

Unless specifically stated otherwise, this warranty applies only to the original purchaser.

3. New Containers

New containers may be covered for qualifying manufacturing or structural defects, subject to the specific warranty terms applicable to the product.

Minor cosmetic variations, paint differences, surface imperfections, or other characteristics that do not materially affect the intended use of the container may not constitute a warranty defect.

4. Used Containers

Used shipping containers are previously owned or previously deployed units and may naturally show signs of use.

Depending on the condition and grade of the container, normal characteristics may include:

Dents and scratches
Surface rust or oxidation
Paint fading or discoloration
Floor wear
Door and locking-bar wear
Previous repairs
Minor cosmetic imperfections
Signs of previous transportation or handling

These characteristics do not automatically constitute defects and may be considered part of the disclosed condition of a used container.

Any warranty applicable to a used container will be subject to the condition and warranty terms communicated at the time of purchase.

5. Structural and Functional Defects

Where covered by the applicable warranty, SEA-CAN CONTAINERS LTD. may consider claims relating to significant defects that materially affect the container’s intended use.

Depending on the circumstances, a warranty remedy may include:

Repair
Replacement of an affected component
Replacement of the container
Another reasonable remedy agreed upon by SEA-CAN CONTAINERS LTD.

The appropriate remedy will be determined based on the nature of the issue, availability of replacement units or parts, the condition of the container, and applicable law.

6. Exclusions

Unless otherwise required by applicable law or expressly stated in writing, the warranty does not cover damage or deterioration caused by:

Normal wear and tear
Improper use or handling
Accidents
Abuse or neglect
Unauthorized modifications
Structural alterations
Welding, cutting, or drilling performed after delivery
Improper installation or placement
Improper storage conditions
Overloading
Exposure to chemicals or corrosive substances
Natural disasters or extreme environmental conditions
Improper transportation after delivery
Damage caused by third parties
Failure to maintain the container appropriately

Warranty coverage may also be affected where a container has been modified or repaired by someone other than an authorized party.

7. Customer Responsibilities

Customers are responsible for ensuring that the container is used appropriately and installed or positioned in a suitable location.

Customers should:

Inspect the container upon delivery.
Ensure the delivery site is suitable and accessible.
Use the container only for its intended purpose.
Maintain doors, locking mechanisms, flooring, and other components appropriately.
Protect the container from avoidable damage.
Obtain any required permits or approvals.
Follow applicable local requirements and safety standards.

Failure to properly maintain or use the container may invalidate applicable warranty coverage.

8. Delivery Damage

Customers should inspect their container as soon as reasonably possible after delivery.

If visible transportation damage is discovered, customers should document the condition with photographs and notify SEA-CAN CONTAINERS LTD. promptly.

Where appropriate, customers may also be required to record the damage with the delivery carrier.

Transportation-related claims may be handled separately from manufacturing or product warranty claims depending on the circumstances.

9. How to Make a Warranty Claim

To submit a warranty claim, contact:

Email: info@seacancontainersltd.com
Phone: +1 343 454 2501

Please provide:

Customer name
Order or invoice number
Container identification details, if available
Date of purchase
Date of delivery
Description of the alleged defect
Photographs or videos clearly showing the issue
Any other relevant information requested by our team

Providing complete information can help us assess the claim more efficiently.

10. Warranty Assessment

Once a warranty claim is received, SEA-CAN CONTAINERS LTD. may review the available information and determine whether additional inspection or documentation is required.

We may request:

Additional photographs or videos
Container measurements
Delivery documentation
Inspection by an appropriately qualified person
An on-site inspection where reasonably necessary

Customers should not arrange major repairs or modifications related to a suspected warranty issue without first contacting SEA-CAN CONTAINERS LTD., unless immediate action is reasonably necessary to prevent further damage or protect safety.

11. Approved Warranty Remedies

If a claim is approved, SEA-CAN CONTAINERS LTD. will determine an appropriate remedy in accordance with the applicable warranty terms and applicable law.

Depending on the circumstances, this may include repair, replacement of affected components, replacement of the container, or another appropriate resolution.

A warranty remedy does not necessarily include reimbursement for unrelated costs such as site preparation, permits, storage, lost business, relocation, modifications, or third-party services unless expressly agreed or required by law.

12. Transfer of Warranty

Unless otherwise stated in writing, warranty coverage is generally limited to the original purchaser and may not automatically transfer to a subsequent owner.

Customers who sell, transfer, or otherwise dispose of a container should not represent that warranty coverage has been transferred unless SEA-CAN CONTAINERS LTD. has confirmed the transfer in writing.

13. No Automatic Warranty for Modifications

Shipping containers are frequently modified for specialized purposes, including:

Workshops
Offices
Retail spaces
Storage facilities
Agricultural structures
Construction projects
Mobile facilities

Any cutting, welding, drilling, painting, insulation, electrical work, plumbing, structural modification, or other alteration performed after purchase may affect warranty coverage.

Customers should contact SEA-CAN CONTAINERS LTD. before carrying out substantial modifications where warranty coverage may be affected.

14. Statutory Rights

This Warranty Policy does not exclude, restrict, or replace any consumer rights, guarantees, or remedies that cannot legally be excluded or limited under applicable Canadian or provincial law.

Where applicable law provides rights that are more extensive than this warranty, those rights remain available to the customer.

15. Limitation of Warranty

To the extent permitted by applicable law, warranty coverage is limited to the specific product, defect, and remedy covered by the applicable warranty terms.

SEA-CAN CONTAINERS LTD. does not provide warranties beyond those expressly stated in writing, except where additional warranties or guarantees are required by applicable law.

16. Changes to This Warranty Policy

SEA-CAN CONTAINERS LTD. may update this Warranty Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

The warranty terms applicable to a specific purchase will generally be those provided to the customer at the time of purchase, subject to applicable law.