Refund & Return Policy

At SEA-CAN CONTAINERS LTD., we are committed to providing customers with quality new and used shipping containers and reliable customer service. We offer a 30-day return window for eligible purchases, subject to the terms and conditions outlined below.

1. Company Information

SEA-CAN CONTAINERS LTD.
Business Number (BN): 802454504
Registry ID: 2016942191
11043 201 St NW
Edmonton, AB T5S 2N3
Canada

Phone: +1 343 454 2501
Email: info@seacancontainersltd.com

2. 30-Day Return Window

Customers may request a return within 30 calendar days of the delivery date.

To be eligible for a return, the customer must contact SEA-CAN CONTAINERS LTD. within the 30-day period and receive written return authorization before arranging the return.

Because shipping containers are large and specialized products, all returns are subject to inspection and approval.

3. Return Conditions

To qualify for a return, the container should:

  • Be in substantially the same condition as when delivered;
  • Not have been intentionally or negligently damaged;
  • Not have been modified, altered, converted, or structurally changed;
  • Not have been used for purposes beyond reasonable inspection;
  • Be accessible for collection or return transportation.

Used shipping containers may have normal signs of previous use, including dents, scratches, surface rust, paint wear, floor wear, and minor repairs. These conditions do not automatically qualify a container for return.

4. How to Request a Return

Customers must contact SEA-CAN CONTAINERS LTD. within 30 days of delivery.

Return requests should include:

  • Customer’s full name;
  • Order or invoice number;
  • Delivery date;
  • Container identification details;
  • Reason for the return;
  • Photographs or videos, where applicable.

Once the request has been reviewed, we will provide return instructions if the return is approved.

Do not arrange transportation or return the container without receiving written authorization from SEA-CAN CONTAINERS LTD.

5. Return Transportation Costs

Unless the return is due to an incorrect product, qualifying defect, or verified transportation damage, the customer is responsible for return transportation and related costs.

Due to the size and weight of shipping containers, return transportation costs can be substantial.

Any applicable return transportation charges will be communicated before the return is finalized.

6. Damaged or Incorrect Containers

If you receive a container that is materially different from what you ordered or has significant damage that occurred during transportation, please contact us as soon as possible.

Customers should:

  1. Take clear photographs or videos of the damage.
  2. Document the issue on the delivery paperwork where possible.
  3. Contact SEA-CAN CONTAINERS LTD. promptly.
  4. Provide the order information and supporting documentation.

After reviewing the claim, we may offer a replacement, repair, credit, or refund where appropriate.

7. Refunds

Once a returned container has been received and inspected and the return has been approved, SEA-CAN CONTAINERS LTD. will process the applicable refund within 7 calendar days.

Refunds will normally be issued to the original payment method.

The time required for the funds to appear in the customer’s account may depend on the customer’s bank or payment provider.

8. Refund Deductions

Where applicable and permitted by law, refunds may be reduced by costs such as:

  • Return transportation charges;
  • Delivery or shipping charges;
  • Special handling charges;
  • Crane or specialized equipment costs;
  • Storage charges;
  • Site-access or re-delivery charges;
  • Payment processing fees;
  • Damage or restoration costs;
  • Other non-refundable third-party charges.

Any applicable deductions will be communicated to the customer.

9. Non-Returnable Situations

A return may not be accepted where:

  • The 30-day return period has expired;
  • The container has been significantly modified or altered;
  • The container has been intentionally or negligently damaged;
  • The container has been resold or transferred to another party;
  • The customer arranged a return without authorization;
  • The container is no longer in substantially the same condition as when delivered;
  • The return is otherwise prohibited by applicable law or the terms of the purchase agreement.

10. Used Shipping Containers

Used shipping containers are previously used products and may have visible signs of wear.

Normal characteristics may include:

  • Dents;
  • Scratches;
  • Surface rust;
  • Paint fading;
  • Minor corrosion;
  • Floor wear;
  • Door wear;
  • Previous repairs;
  • Weld marks; and
  • Other cosmetic imperfections.

These conditions are generally considered normal characteristics of used containers and do not automatically constitute a defect or qualify for a refund.

11. New Shipping Containers

New containers may have minor cosmetic imperfections resulting from manufacturing, handling, transportation, or storage.

Minor cosmetic marks that do not affect the structural integrity or intended use of the container generally do not qualify for a return.

Significant manufacturing defects should be reported promptly so that they can be reviewed and addressed appropriately.

12. Exchanges

Exchanges may be considered on a case-by-case basis and are subject to product availability.

Customers may be responsible for applicable transportation, handling, and price differences associated with an exchange.

13. Unauthorized Returns

Containers returned without prior written authorization may be refused.

SEA-CAN CONTAINERS LTD. is not responsible for transportation, storage, or other costs associated with an unauthorized return.

14. Statutory Rights

Nothing in this Refund & Return Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable Canadian law.

Where mandatory consumer protection laws apply, those rights will continue to apply.

15. Contact Us

For return, refund, exchange, or product-related questions, please contact:

SEA-CAN CONTAINERS LTD.
11043 201 St NW
Edmonton, AB T5S 2N3
Canada

Phone: +1 343 454 2501
Email: info@seacancontainersltd.com

16. Policy Updates

SEA-CAN CONTAINERS LTD. may update this Refund & Return Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

The latest version will be published on our website with the applicable effective date.